Exchange and Return Policy

#Purchasing Devices and Returns

At **Evarte**, we strive to provide high-quality products and an exceptional shopping experience. Therefore, we offer exchange and return policies to ensure customer satisfaction.

### Exchanges

Request a product exchange within **7 days** of the date of receipt in the following cases:

* The product arrived damaged or with a long-lasting defect.

* The product received is different from the ordered product.

* There is a leakage issue with the product upon receipt.

### Returns

Request a product return within **7 days** of the date of receipt, provided that:

* The product is in its original condition.

* The product is unused and undamaged.

* The original and included accessories are included.

### Cases Not Covered by Repair or Return

* Products that have been used or are damaged due to misuse.

* Products manufactured or modified according to customer specifications.

* Minor color variations due to monitor settings or photography.

### Exchange and Return Procedures

1. Contact customer service within the specified timeframe.

2. There is a problem sending product images.

3. Order details from the support team.

4. Select whether to receive a replacement product or a refund, as requested.

### Shipping Fees

* In case of a storage error or product defect, the customer is responsible for all shipping costs.

* For refunds or returns, the customer is responsible for return shipping.

### ###Exchange

Refunds are processed within **3 to 7 business days** after the product is received, inspected, and confirmed to meet the return policy.

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**Evart**

*Art that lives forever.*

• We are always happy to serve you and answer all your questions. ✨